miraisoft · support

support for eizo (mac) and tenmei (iOS).

questions, bug reports, feature requests. email hello@miraisoft.io.

i read every message. usually back to you in a day or two.

• install the latest version from the Mac App Store
• quit and reopen the app if it gets stuck
• if a raw won't open, check that it's a format the app supports. sony, nikon, canon, fuji, leica, ricoh raws, plus jpeg, heif, tiff, and png
• if edits seem missing, look for the json sidecar next to your photo. it travels with the file

• install the latest version from the App Store
• close and reopen the app if a reading freezes
• if the meter isn't reading light, check Settings > Privacy & Security > Camera and confirm Tenmei has access
• if the journal isn't saving locations, check Settings > Privacy & Security > Location Services

all billing is handled by Apple. miraisoft does not have access to your payment info.

• tenmei pro: one-time $5.99 unlock. manage via App Store > your account > Purchase History
• eizo: pricing announced at launch. manage via the Mac App Store
• billing questions go through Apple Support

useful detail when reporting a bug:

• which app and version (visible in the app's About panel)
• device and OS version (iPhone model + iOS, or Mac model + macOS)
• what happened versus what you expected
• steps to reproduce, if you can find them

both apps are private by design. no tracking, no analytics, no ads.

• privacy policy (covers all miraisoft apps)
• eizo terms of service
• tenmei terms of service

eizo(1) · tenmei(1)