miraisoft · support

support for milkglass, a film simulation darkroom for mac.

questions, bug reports, feature requests. email hello@miraisoft.io.

i read every message. usually back to you in a day or two.

• install the latest version from the Mac App Store
• quit and reopen the app if it gets stuck
• if a raw won't open, check that it's a format the app supports. sony, nikon, canon, fuji, leica, ricoh raws, plus jpeg, heif, tiff, and png
• if edits seem missing, look for the json sidecar next to your photo. it travels with the file

all billing is handled by Apple. miraisoft does not have access to your payment info.

• milkglass: a single purchase on the Mac App Store, no subscription, family shareable. manage via the Mac App Store
• billing questions go through Apple Support

useful detail when reporting a bug:

• which version (visible in the app's About panel)
• your Mac model and macOS version
• what happened versus what you expected
• steps to reproduce, if you can find them

milkglass is private by design. no tracking, no analytics, no ads.

• privacy policy
• milkglass terms of service

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