ongi · support

support for ongi, the film simulation darkroom for macOS.

questions, bug reports, feature requests. email hello@miraisoft.io.

i read every message. usually back to you in a day or two.

• macOS 14 (Sonoma) or later
• Apple silicon or Intel Mac
• a P3-capable display is recommended for accurate film stock previews

1. open a photo via File > Open, or drag a RAW or image onto the app
2. open the Looks panel from the toolbar and pick a film stock
3. adjust with the other HUDs: tone, white balance, curves, HSL, masks, crop, perspective, effects
4. save via the Output panel: pixel-sized image file or print to paper with soft-proofing

raws and standard image formats:

• raw: sony (arw), nikon (nef), canon (cr2, cr3), fuji (raf), leica (dng), ricoh (dng), most other cameras Core Image supports
• standard: open jpeg, heif/heic, tiff, png, webp. export tiff, jpeg, png

edits are saved to a json sidecar next to the original photo, with the same base name (e.g. DSC_0001.arw → DSC_0001.json). the original raw or jpeg is never modified.

moving the photo to another folder? bring the sidecar with it. the edit travels with the file.

• install the latest version from the Mac App Store
• quit and reopen the app if it gets stuck
• if a raw won't open, check the format against the list above. ongi relies on macOS Core Image for raw decoding, so support follows what your version of macOS supports
• if your edits seem missing after reopening a photo, look for the json sidecar next to it. if the sidecar moved, the edit moved with it
• if the Looks panel is empty, the app bundle is corrupt. delete and reinstall from the Mac App Store
• if a stock looks washed-out or blown-out, check your display profile in System Settings > Displays > Color
• if print colors look wrong, check that you've picked a printer profile that matches your paper in Output > Paper

purchases are processed by Apple through the Mac App Store. miraisoft does not see or store payment information.

• view or refund through the App Store app > your account > Purchase History
• or System Settings > Apple ID > Media & Purchases > Manage
• billing questions go through Apple Support

useful detail when reporting a bug:

• app version (Ongi > About Ongi)
• macOS version (Apple menu > About This Mac)
• Mac model and chip (M1 / M2 / M3 / M4 / Intel)
• file format and camera that produced the file, if relevant
• what happened versus what you expected
• steps to reproduce, if you can find them

• privacy policy
• terms of service

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